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Using Austrian Airline’s Live Chat Feature
If waiting on hold isn’t your style, you can use Austrian Airline’s live chat feature. Simply head over to their website, navigate to the Help section, and select the chat option. This connects you with a real person who can assist you just as well as phone support can.
Reaching Out on Social Media
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Emailing Austrian Airline’s Support
For less urgent issues, emailing Austrian Airline® is another option. While response times can be longer, this method ensures that you have written documentation of your issue and any communication regarding its resolution.
Step-by-Step: Talking to a Live Person via Phone
Listen to the automated prompts and select the option that best matches your issue. Typically, you’ll want to choose options like “existing reservations” or “technical support. "If prompted to enter your itinerary number but you don’t have it, pressing “0” can sometimes bypass this step. Repeat “agent” or “representative” when asked what you need. This often speeds up the process.